Lee Germeroth

Sometimes a business knows exactly what it needs documented. There is a process that lives in someone’s head, causes confusion, […]

“I need an SOP.” We hear that a lot. But once we start talking about what someone actually needs documented, […]

In many small businesses, there is that one person who just knows how things work. Maybe they know exactly how […]

In our first article, we covered what an SOP is and why documenting a repeatable process matters. But simply having […]

When we talk with business owners about Standard Operating Procedures, one of the first questions that comes up is surprisingly […]